Returns & Refunds — Otvee™

Effective Date: January 28, 2026

At Otvee™, your satisfaction matters. That’s why we offer a 30-Day Risk-Free Trial on eligible products. If you’re not completely satisfied with your purchase, we’re here to help.

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🗓️ Return Eligibility

You may request a return if:

• The request is made within 30 days of delivery

• The product is in reasonable, resellable condition

• The item includes original packaging (when possible)

Items that show excessive wear, misuse, or damage may not qualify for a full refund.

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📩 How to Start a Return

To begin a return, contact our support team:

📧 support@otvee.com

Please include:

• Your order number

• Reason for return

• Photos (if the item is damaged or defective)

Our team will provide you with return instructions and the appropriate return address.

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🚚 Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• We recommend using a trackable shipping service. Otvee™ is not responsible for lost or undelivered return packages.

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💰 Refund Process

Once your return is received and inspected:

• Approved refunds will be issued to your original payment method

• Processing time: 5–10 business days, depending on your bank or payment provider

Shipping fees are non-refundable, unless otherwise stated.

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🔄 Exchanges

If you received a defective or incorrect item, we’ll replace it at no additional cost. Contact us within 7 days of delivery to request an exchange.

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⚠️ Non-Returnable Items

The following items may not be eligible for return:

• Products damaged due to misuse or improper handling

• Clearance or final sale items (if applicable)

• Items returned without prior authorization

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🌍 International Orders

International customers are responsible for:

• Return shipping costs

• Customs duties, taxes, or fees related to returns

These charges are non-refundable.

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🛡️ Damaged or Defective Items

If your item arrives damaged or defective:

• Contact us within 48 hours of delivery

• Include photos or videos showing the issue

We’ll resolve the problem as quickly as possible with a replacement or refund.

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📞 Need Help?

We’re here for you.

Otvee™ Support
📧 support@otvee.com
🌐 https://otvee.com

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Otvee™ — Freedom to Sit Anywhere.
Shop with confidence. Travel with comfort.