Returns & Refunds — Otvee™
Effective Date: January 28, 2026
At Otvee™, your satisfaction matters. That’s why we offer a 30-Day Risk-Free Trial on eligible products. If you’re not completely satisfied with your purchase, we’re here to help.
🗓️ Return Eligibility
You may request a return if:
-
The request is made within 30 days of delivery
-
The product is in reasonable, resellable condition
-
The item includes original packaging (when possible)
Items that show excessive wear, misuse, or damage may not qualify for a full refund.
📩 How to Start a Return
To begin a return, contact our support team:
Please include:
-
Your order number
-
Reason for return
-
Photos (if the item is damaged or defective)
Our team will provide you with return instructions and the appropriate return address.
🚚 Return Shipping
-
Customers are responsible for return shipping costs unless the item is defective or incorrect.
-
We recommend using a trackable shipping service. Otvee™ is not responsible for lost or undelivered return packages.
💰 Refund Process
Once your return is received and inspected:
-
Approved refunds will be issued to your original payment method
-
Processing time: 5–10 business days, depending on your bank or payment provider
Shipping fees are non-refundable, unless otherwise stated.
🔄 Exchanges
If you received a defective or incorrect item, we’ll replace it at no additional cost. Contact us within 7 days of delivery to request an exchange.
⚠️ Non-Returnable Items
The following items may not be eligible for return:
-
Products damaged due to misuse or improper handling
-
Clearance or final sale items (if applicable)
-
Items returned without prior authorization
🌍 International Orders
International customers are responsible for:
-
Return shipping costs
-
Customs duties, taxes, or fees related to returns
These charges are non-refundable.
🛡️ Damaged or Defective Items
If your item arrives damaged or defective:
-
Contact us within 48 hours of delivery
-
Include photos or videos showing the issue
We’ll resolve the problem as quickly as possible with a replacement or refund.
📞 Need Help?
We’re here for you.
Otvee™ Support
📧 support@otvee.com
🌐 https://otvee.com
Otvee™ — Freedom to Sit Anywhere.
Shop with confidence. Travel with comfort.