Orders & Shipping — Otvee™

Effective Date: January 28, 2026

At Otvee™, we work hard to process and ship your orders quickly and securely. This page explains how orders are handled, shipping timelines, and what to expect after you place a purchase.

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🛒 Order Processing

• Orders are typically processed within 1–3 business days (excluding weekends and holidays).

• Once your order is processed, you’ll receive a confirmation email with tracking details.

• Orders cannot be modified or canceled once they have been processed or shipped.

If you need help immediately after placing an order, contact us at:
📧 support@otvee.com

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🚚 Shipping Options & Delivery Times

Domestic (United States)

• Standard Shipping: 5–10 business days

• Express Shipping (if available): 2–5 business days

International Shipping

• Standard International: 7–20 business days
  Delivery times may vary depending on customs, carrier delays, and destination country.

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🌍 Shipping Rates

• Shipping costs are calculated at checkout based on location and selected shipping method.

• Promotional free shipping offers may be available for a limited time.

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📦 Tracking Your Order

Once your order ships, you’ll receive a tracking number via email.
You can track your package using the carrier’s tracking page or by contacting our support team.

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⚠️ Customs, Duties & Taxes (International Orders)

International shipments may be subject to:

• Import duties

• Taxes

• Customs clearance fees

These charges are the responsibility of the customer and are not included in the purchase price or shipping fee.

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🛑 Address Accuracy

Please ensure your shipping address is complete and accurate at checkout.
Otvee™ is not responsible for orders delayed or lost due to incorrect or incomplete addresses.

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📦 Lost, Stolen, or Delayed Packages

If your tracking shows “delivered” but you haven’t received your package:

• Check with neighbors or local carrier offices first

• Contact our support team within 7 days of delivery confirmation

While we will assist in resolving the issue, Otvee™ is not responsible for packages lost or stolen after confirmed delivery.

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🔄 Damaged Shipments

If your order arrives damaged:

• Contact us within 48 hours of delivery

• Include photos of the package and product

We’ll arrange a replacement or refund as appropriate.

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📞 Need Help?

We’re here to help.

Otvee™ Support
📧 support@otvee.com
🌐 https://otvee.com

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Otvee™ — Freedom to Sit Anywhere.
Fast shipping. Clear tracking. Total peace of mind.