Support
Check your order status in real time and follow your shipment from our warehouse to your doorstep.
Start a return request quickly and get step-by-step guidance on sending your item back.
Let us know about a problem with your order, delivery, or product so we can fix it fast.
More information
Orders & Shippings
Learn how we process, ship, and deliver your orders, including timelines and tracking details.
Returns & Refunds
Understand our 30-day return policy, refund process, and how to exchange your product.
Payment Options
See all accepted payment methods and how we keep your checkout secure and simple.
Frequently Asked Questions
Can I order for same day delivery?
At this time, we do not offer same-day delivery. Orders are typically processed within 1–3 business days and shipped using standard or express options where available.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and selected shipping method. Occasionally, we offer free shipping promotions on eligible orders.
How long will it take to arrive?
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U.S. Orders: 5–7 business days (standard)
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International Orders: 7–10 business days
Delivery times may vary due to carrier delays or customs processing.
What if my order arrived damaged?
Please contact us within 48 hours of delivery with photos of the damaged item and packaging. We’ll arrange a replacement or refund as quickly as possible.
How can I edit my shipping address?
If your order hasn’t shipped yet, contact us immediately at support@otvee.com. Once an order is shipped, we may not be able to change the address.
My tracking link isn’t working.
Tracking links may take up to 24 hours to activate after your order ships. If it still doesn’t work, contact our support team and we’ll help right away.